For most questions, the docs are the fastest path. For everything else, reach out directly. We respond within one business day.
Step-by-step guides for setup, ticketing, scanning, vendors, credentials, and more.
docs.festaxis.com →For account issues, billing questions, and anything that needs a human. We aim to respond within one business day.
support@festaxis.com →Real-time and historical uptime for all FestAxis services. Subscribe for incident notifications.
status.festaxis.com →Questions about Premier or Enterprise plans, custom implementations, or getting a demo.
hello@festaxis.com →Email support is monitored Monday – Friday, 9am – 6pm ET. During active event windows (i.e. when your event is live), Premier and Enterprise customers have access to priority response. For urgent day-of issues, include “LIVE EVENT” in your subject line.
Most common questions are answered in the documentation. Especially useful:
To report a security vulnerability, email security@festaxis.com. Please do not disclose vulnerabilities publicly before giving us a chance to address them. For privacy-related requests (data access, deletion, or GDPR inquiries), email privacy@festaxis.com.