Last updated: June 25, 2026.
Operator note. References to “FestAxis,” “we,” “us,” and “our” mean the operator of the FestAxis platform, including FestAxis, LLC or any successor operator that provides the Service.
This Privacy Policy explains how FestAxis collects, uses, discloses, stores, and otherwise processes personal information in connection with festaxis.com, app subdomains, organizer microsites, public event pages, registration workflows, ticketing workflows, vendor and exhibitor workflows, credentialing tools, support channels, and related products and services (collectively, the “Service”).
FestAxis operates in different roles depending on the context. When we manage organizer accounts, subscriptions, billing, support, security, product operations, and compliance records, FestAxis generally acts as an independent business/controller. When an event organizer uses FestAxis to collect, review, export, or manage information about attendees, vendors, exhibitors, sponsors, volunteers, staff, or applicants, FestAxis generally processes that information on behalf of the organizer.
Organizers are responsible for event-specific notices, consents, waivers, refund policies, eligibility rules, accessibility processes, child/minor participation processes, and lawful use of the data they ask people to submit.
We may collect account and profile information, organization and event configuration information, ticketing and transaction records, vendor/exhibitor/sponsor application data, uploaded files, communications and support records, device and log data, security and audit records, scan/check-in activity, and information received from payment processors, infrastructure providers, email providers, security tools, and other service providers.
Payments are processed by Stripe or another approved payment processor. FestAxis does not intentionally receive or store full card numbers, CVV/CVC values, magnetic-stripe data, or equivalent sensitive card authentication data.
We use personal information to provide and secure the Service; create and administer accounts; help organizers manage events, tickets, vendors, credentials, maps, schedules, communications, and operations; process registrations, purchases, confirmations, receipts, refunds, disputes, and support requests; prevent fraud and abuse; maintain audit, accounting, tax, compliance, and security records; enforce agreements; comply with law; and improve reliability and product functionality.
We may disclose personal information to the applicable organizer, service providers, payment processors and financial partners, security and fraud-prevention providers, legal/regulatory recipients where required or appropriate, and parties involved in a business transfer. We may use and disclose aggregated or de-identified information that does not identify a particular person.
FestAxis does not sell personal information for monetary consideration. FestAxis does not use personal information to serve third-party advertising and does not disclose personal information to advertisers for cross-context behavioral advertising.
Nevada consumers may submit a verified do-not-sell request through the privacy request form with the subject line Nevada Do Not Sell Request. We may take reasonable steps to verify the request. We will respond within 60 days after receiving a verified Nevada do-not-sell request. If reasonably necessary, we may extend that period by up to 30 additional days and will notify you of the extension.
The Service is not designed to provide healthcare services or collect medical records. However, event forms can potentially collect information that may relate to accessibility needs, disability accommodations, allergies, dietary restrictions, emergency medical notes, injury/safety reports, or similar event-participation needs. To the extent such information qualifies as consumer health data, this section is intended to provide additional notice.
Categories and sources. Consumer health data may be submitted directly by users, entered by organizers or authorized event staff, or generated through event-support workflows when the organizer configures those workflows.
Purposes. FestAxis processes such information only as reasonably necessary to provide the Service, support the organizer workflow, maintain safety/security records, respond to rights requests, comply with law, and protect the integrity of the platform.
Sharing. Consumer health data may be shared with the applicable organizer, authorized organizer staff, service providers that help operate the Service, and legal/safety recipients where required or appropriate. FestAxis does not sell consumer health data and does not use geofencing to identify, track, collect data from, or send notifications to consumers based on visits to healthcare facilities.
Rights requests. Requests to access, correct, delete, or limit consumer health data may be submitted through the privacy request form. If the information is controlled by an organizer, we may refer the request to the organizer or coordinate with the organizer as appropriate.
Organizer-side accounts are not directed to children under 13. Organizers may not create public workflows directed to children under 13 or collect personal information directly from children under 13 through the Service unless FestAxis has expressly approved the workflow in writing and required parental-consent mechanisms are in place. Public events may involve minors, but organizers are responsible for parent/guardian consents, waivers, notices, and lawful structuring of youth activities.
FestAxis uses cookies, session storage, CSRF tokens, security tokens, and similar technologies needed for authentication, checkout, workflow state, fraud prevention, security, and diagnostics. FestAxis does not currently use third-party advertising cookies intended to track users across unaffiliated websites for behavioral advertising.
Depending on where you live and the context of processing, you may have rights to request access, correction, deletion, portability, restriction, objection, appeal, withdrawal of consent, or opt out of certain uses of personal information. Requests may be submitted through the privacy request form. We may verify your identity and authority before acting.
We retain personal information for as long as reasonably necessary to provide the Service, support organizers, complete transactions, maintain business and accounting records, comply with legal and processor obligations, resolve disputes, enforce agreements, prevent fraud, protect security, and maintain backups. Transaction and billing records may be retained for up to seven years or longer where required; support records generally up to three years; scan and operational records generally up to two years; and account data while the account remains active plus a reasonable post-closure period.
FestAxis maintains reasonable administrative, technical, and organizational safeguards, including HTTPS/TLS in transit, password hashing, authentication controls, role-based access, audit logging, backups, and monitoring. No transmission or storage system is perfectly secure. Security reports may be submitted through the security report form.
We may update this policy from time to time. If we make material changes, we may provide notice by updating the posted policy, changing the effective date, emailing account holders, displaying an account notice, or using another reasonable method.
Privacy questions, rights requests, and Nevada do-not-sell requests: privacy request form
Security reports: security report form
General support: support form
Legal questions: legal contact form